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This quick-reference manual presents over 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care now, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. This edition features fourteen new protocols: avian influenza ("bird flu"); congestive heart failure; electrical burns; hand/wrist problems; hip pain/injury; influenza; neurological symptoms; newborn problems; pertussis; severe acute respiratory syndrome (SARS); sickle cell disease problems; substance abuse, use, or exposure; West Nile virus; and wound care: sutures or staples. New appendices include guidelines for scenario practice; difficult caller practice scenarios; mystery caller practice session; temperature conversion guide; weight conversion chart; acetaminophen dosage chart; ibuprofen dosage chart; infant feeding guide; abdominal pain causes and characteristics; chest pain causes and characteristics; and headache causes and characteristics.

American Journal of Nursing (AJN) Book of the Year Award 2009 in the category of Maternal and Child Health This telephone triage book is designed for use by professional nurses assessing and advising patients over the telephone on topics related to obstetric and gynecology. It is designed to crystallize the professional's existing knowledge base and to provide clear guidance on handling a wide variety of patient situations which the triage nurse might need to work through.

The telephone marks the place of an absence. Affiliated with discontinuity, alarm, and silence, it raises fundamental questions about the constitution of self and other, the stability of location, systems of transfer, and the destination of speech. Profoundly changing our concept of long-distance, it is constantly transmitting effects of real and evocative power. To the extent that it always relates us to the absent other, the telephone, and the massive switchboard attending it, plugs into a hermeneutics of mourning. The Telephone Book, itself organized by a "telephonic logic," fields calls from philosophy, history, literature, and psychoanalysis. It installs a switchboard that hooks up diverse types of knowledge while rerouting and jamming the codes of the disciplines in daring ways. Avital Ronell has done nothing less than consider the impact of the telephone on modern thought. Her highly original, multifaceted inquiry into the nature of communication in a technological age will excite everyone who listens in.

The book begins by calling close attention to the importance of the telephone in Nazi organization and propaganda, with special regard to the philosophy of Martin Heidegger. In the Third Reich the telephone became a weapon, a means of state surveillance, "an open accomplice to lies." Heidegger, in Being and Time and elsewhere, elaborates on the significance of "the call." In a tour de force response, Ronell mobilizes the history and terminology of the telephone to explicate his difficult philosophy.

Ronell also speaks of the appearance of the telephone in the literary works of Duras, Joyce, Kafka, Rilke, and Strindberg. She examines its role in psychoanalysis—Freud said that the unconscious is structured like a telephone, and Jung and R. D. Laing saw it as a powerful new body part. She traces its historical development from Bell's famous first call: "Watson, come here!" Thomas A. Watson, his assistant, who used to communicate with spirits, was eager to get the telephone to talk, and thus to link technology with phantoms and phantasms. In many ways a meditation on the technologically constituted state, The Telephone Book opens a new field, becoming the first political deconstruction of technology, state terrorism, and schizophrenia. And it offers a fresh reading of the American and European addiction to technology in which the telephone emerges as the crucial figure of this age.

Inside this handy on-the-spot guide, you'll find the step-by-step protocols needed for effective telephone triage of common pediatric symptoms. Presented logically in algorithmic format, each protocol lists the questions to ask callers when evaluating the urgency of their problem, and shows you how to differentiate cases requiring emergency intervention from those better addressed through an office visit or home care. You'll also find first-aid and home care instructions for parents and tips on alerting parents to potential complications warranting a call back. In telephone triage, accuracy counts...be sure you ask the right questions. . Logical organization takes you from the basics of telephone triage to specific guidance on handling medical emergencies, trauma, newborn or infant issues, and symptoms of both mild and severe illness. . Detailed protocols show you what questions to ask callers, helping you elicit the clinically essential information needed to make an accurate and rapid assessment. . Thoroughly updated content assures you of the most current and accurate telephone triage advice. . Spiral-bound format ensures you never lose your place--perfect for on-the-spot consultation. Let this resource help you... . Prevent delayed recognition of potentially emergent pediatric conditions. . Help callers avoid the inconvenience and expense of unneeded office visits. . Guide callers in the use of home remedies and non-prescription drugs for non-emergency cases. The call comes in--a child is in medical distress...Get the telephone triage advice you need to make a quick and accurate assessment. Order your copy of Pediatric Telephone Advice, Third Edition today!